Cancellation & Refund Policy

Order Cancellation
Payment Refund

Last Updated: 10-05-2026 18:49:01

At Ambrocia, customer satisfaction is our top priority. We strive to provide a seamless shopping experience and offer a fair and transparent cancellation and refund policy.

Order Cancellation

  • Cancellation requests will be considered only if made immediately after placing the order.

  • Once an order has been processed, communicated to our vendors, or shipped, cancellation requests may not be accepted.

  • Ambrocia reserves the right to refuse cancellation requests for orders that have already entered the fulfillment process.

Non-Cancellable Items

Certain products are non-cancellable due to their nature, including but not limited to:

  • Perishable goods

  • Flowers

  • Food and edible items

  • Customized or personalized products

However, if the delivered product is damaged, defective, or does not meet quality standards, customers may be eligible for a replacement or refund after verification.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact our Customer Support Team on the same day of delivery.

To process your request, we may require:

  • Photographs of the product and packaging

  • Order details and proof of purchase

  • A brief description of the issue

After reviewing the complaint and verifying the issue, Ambrocia will determine the appropriate resolution, which may include a replacement, exchange, or refund.

Product Not as Described

If the product received differs significantly from the description or images displayed on our website, please notify our Customer Support Team within the same day of receiving the product.

Our team will carefully review the concern and provide a suitable resolution based on the findings.

Manufacturer Warranty

For products covered under a manufacturer's warranty, customers are advised to contact the manufacturer directly for warranty-related claims and support.

Refund Process

Once a refund request has been approved by Ambrocia:

  • The refund will be initiated through the original payment method used for the purchase.

  • Refunds are typically processed within 6–8 business days.

  • Processing times may vary depending on your bank, payment provider, or financial institution.

Contact Us

For any questions regarding cancellations, refunds, or returns, please contact our Customer Support Team. We are committed to resolving your concerns promptly and ensuring a positive shopping experience.

Thank you for choosing Ambrocia.