Privacy policy
Last updated: 14th October 2023
This Privacy Policy describes how Ambrocia (the "Site",
"we", "us", or "our") collects, uses, and
discloses your personal information when you visit, use our services, or make a
purchase from ambrocia.com (the "Site") or otherwise communicate with
us (collectively, the "Services"). For purposes of this Privacy
Policy, "you" and "your" means you as the user of the
Services, whether you are a customer, website visitor, or another individual
whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of
the Services, you agree to the collection, use, and disclosure of your information
as described in this Privacy Policy. If you do not agree to this Privacy
Policy, please do not use or access any of the Services.
Changes
to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect
changes to our practices or for other operational, legal, or regulatory
reasons. We will post the revised Privacy Policy on the Site, update the
"Last updated" date and take any other steps required by applicable
law.
How We
Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12
months personal information about you from a variety of sources, as set out
below. The information that we collect and use varies depending on how you
interact with us.
In addition to the specific uses set out below, we may use information we
collect about you to communicate with you, provide the Services, comply with
any applicable legal obligations, enforce any applicable terms of service, and
to protect or defend the Services, our rights, and the rights of our users or
others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you
interact with our Site and use our Services. When we use the term
"personal information", we are referring to information that
identifies, relates to, describes or can be associated with you. The following
sections describe the categories and specific types of personal information we
collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may
include:
Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address,
payment confirmation, email address, phone number.
Account information including your username, password, security
questions.
Shopping information including the items you view, put in your cart or
add to your wishlist.
Customer support information including the information you choose to
include in communications with us, for example, when sending a message through
the Services.
Some features of the Services may require you to directly provide us with
certain information about yourself. You may elect not to provide this
information, but doing so may prevent you from using or accessing these
features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction
with the Services ("Usage Data"). To do this, we may use cookies,
pixels and similar technologies ("Cookies"). Usage Data may include
information about how you access and use our Site and your account, including
device information, browser information, information about your network
connection, your IP address and other information regarding your interaction
with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties,
including from vendors and service providers who may collect information on our
behalf, such as:
Companies who support our Site and Services, such as Opencart.
Our payment processors, who collect payment information (e.g., bank
account, credit or debit card information, billing address) to process your
payment in order to fulfill your orders and provide you with products or
services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact
with our Services or advertisements, we, or third parties we work with, may
automatically collect certain information using online tracking technologies
such as pixels, web beacons, software developer kits, third-party libraries,
and cookies.
Any information we obtain from third parties will be treated in
accordance with this Privacy Policy. We are not responsible or liable for the
accuracy of the information provided to us by third parties and are not
responsible for any third party's policies or practices. For more information,
see the section below, Third Party Websites and Links.
How We
Use Your Personal Information
Providing Products and Services. We use your personal information to
provide you with the Services in order to perform our contract with you,
including to process your payments, fulfill your orders, to send notifications
to you related to you account, purchases, returns, exchanges or other
transactions, to create, maintain and otherwise manage your account, to arrange
for shipping, facilitate any returns and exchanges and to enable you to post
reviews.
Marketing and Advertising. We use your personal information for marketing
and promotional purposes, such as to send marketing, advertising and
promotional communications by email, text message or postal mail, and to show you
advertisements for products or services. This may include using your personal
information to better tailor the Services and advertising on our Site and other
websites.
Security and Fraud Prevention. We use your personal information to
detect, investigate or take action regarding possible fraudulent, illegal or
malicious activity. If you choose to use the Services and register an account,
you are responsible for keeping your account credentials safe. We highly
recommend that you do not share your username, password, or other access
details with anyone else. If you believe your account has been compromised,
please contact us immediately.
Communicating with you. We use your personal information to provide you
with customer support and improve our Services. This is in our legitimate
interests in order to be responsive to you, to provide effective services to
you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. For specific information
about the Cookies that we use related to powering our store with Opencart, see
https://www.opencart.com/legal/cookies. We use Cookies to power and improve our
Site and our Services (including to remember your actions and preferences), to
run analytics and better understand user interaction with the Services (in our
legitimate interests to administer, improve and optimize the Services). We may
also permit third parties and services providers to use Cookies on our Site to
better tailor the services, products and advertising on our Site and other
websites.
Most browsers automatically accept Cookies by default, but you can choose
to set your browser to remove or reject Cookies through your browser controls.
Please keep in mind that removing or blocking Cookies can negatively impact
your user experience and may cause some of the Services, including certain
features and general functionality, to work incorrectly or no longer be
available. Additionally, blocking Cookies may not completely prevent how we
share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to
third parties for legitimate purposes subject to this Privacy Policy. Such
circumstances may include:
With vendors or other third parties who perform services on our behalf
(e.g., IT management, payment processing, data analytics, customer support,
cloud storage, fulfillment and shipping).
With business and marketing partners, including Opencart, to provide services
and advertise to you. Our business and marketing partners will use your
information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of
certain information to third parties, such as to ship you products or through
your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our
legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy,
to comply with any applicable legal obligations (including to respond to
subpoenas, search warrants and similar requests), to enforce any applicable
terms of service, and to protect or defend the Services, our rights, and the
rights of our users or others.
We have, in the past 12 months disclosed the following categories of
personal information and sensitive personal information (denoted by *) about
users for the purposes set out above in "How we Collect and Use your
Personal Information" and "How we Disclose Personal
Information":
Category Categories of
Recipients
Identifiers such as basic contact details and certain order and account
information
Commercial information such as order information, shopping information
and customer support information
Internet or other similar network activity, such as Usage Data Vendors and third parties who perform services
on our behalf (such as Internet service providers, payment processors,
fulfillment partners, customer support partners and data analytics providers)
Business and marketing partners
Affiliates
We do not use or disclose sensitive personal information for the purposes
of inferring characteristics about you.
Category of Personal Information Categories
of Recipients
Identifiers such as basic contact details and certain order and account
information Business and marketing
partners
Commercial information such as records of products or services purchased
and shopping information Business
and marketing partners
Internet or other similar network activity, such as Usage Data Business and marketing partners
User Generated Content
The Services may enable you to post product reviews and other
user-generated content. If you choose to submit user generated content to any
public area of the Services, this content will be public and accessible by
anyone.
We do not control who will have access to the information that you choose
to make available to others, and cannot ensure that parties who have access to
such information will respect your privacy or keep it secure. We are not
responsible for the privacy or security of any information that you make
publicly available, or for the accuracy, use or misuse of any information that
you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated
by third parties. If you follow links to sites not affiliated or controlled by
us, you should review their privacy and security policies and other terms and
conditions. We do not guarantee and are not responsible for the privacy or
security of such sites, including the accuracy, completeness, or reliability of
information found on these sites. Information you provide on public or
semi-public venues, including information you share on third-party social networking
platforms may also be viewable by other users of the Services and/or users of
those third-party platforms without limitation as to its use by us or by a
third party. Our inclusion of such links does not, by itself, imply any
endorsement of the content on such platforms or of their owners or operators,
except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not
knowingly collect any personal information about children. If you are the parent
or guardian of a child who has provided us with their personal information, you
may contact us using the contact details set out below to request that it be
deleted.
As of the Effective Date of this Privacy Policy, we do not have actual
knowledge that we “share” or “sell” (as those terms are defined in applicable
law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable,
and we cannot guarantee “perfect security.” In addition, any information you
send to us may not be secure while in transit. We recommend that you do not use
unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different
factors, such as whether we need the information to maintain your account, to
provide the Services, comply with legal obligations, resolve disputes or
enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights
listed below in relation to your personal information. However, these rights
are not absolute, may apply only in certain circumstances and, in certain
cases, we may decline your request as permitted by law.
Right to Access / Know. You may have a right to request access to
personal information that we hold about you, including details relating to the
ways in which we use and share your information.
Right to Delete. You may have a right to request that we delete personal
information we maintain about you.
Right to Correct. You may have a right to request that we correct
inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal
information we hold about you and to request that we transfer it to a third
party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing or Targeted Advertising. You may have
a right to direct us not to "sell" or "share" your personal
information or to opt out of the processing of your personal information for
purposes considered to be "targeted advertising", as defined in
applicable privacy laws. Please note that if you visit our Site with the Global
Privacy Control opt-out preference signal enabled, depending on where you are,
we will automatically treat this as a request to opt-out of the
"sale" or "sharing" of information for the device and
browser that you use to visit the Site.
Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal
Information. You may have a right to direct us to limit our use and/or
disclosure of sensitive personal information to only what is necessary to
perform the Services or provide the goods reasonably expected by an average
individual.
Restriction of Processing: You may have the right to ask us to stop or
restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal
information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to
process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails,
and you may opt out of receiving these at any time by using the unsubscribe
option displayed in our emails to you. If you opt out, we may still send you
non-promotional emails, such as those about your account or orders that you
have made.
You may exercise any of these rights where indicated on our Site or by
contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights.
We may need to collect information from you to verify your identity, such as
your email address or account information, before providing a substantive
response to the request. In accordance with applicable laws, You may designate
an authorized agent to make requests on your behalf to exercise your rights.
Before accepting such a request from an agent, we will require that the agent
provide proof you have authorized them to act on your behalf, and we may need
you to verify your identity directly with us. We will respond to your request
in a timely manner as required under applicable law.
We use Opencart's ad services such as Opencart Audiences to help
personalize the advertising you see on third party websites. To restrict
Opencart merchants that use these ad services from using your personal
information for such services, visit https://privacy.opencart.com/en.
Complaints
If you have complaints about how we process your personal information,
please contact us using the contact details provided below. If you are not
satisfied with our response to your complaint, depending on where you live you
may have the right to appeal our decision by contacting us using the contact
details set out below, or lodge your complaint with your local data protection
authority.
International Users
Please note that we may transfer, store and process your personal
information outside the country you live in, including the United States. Your
personal information is also processed by staff and third party service providers
and partners in these countries.
If we transfer your personal information out of Europe, we will rely on
recognized transfer mechanisms like the European Commission's Standard
Contractual Clauses, or any equivalent contracts issued by the relevant competent
authority of the UK, as relevant, unless the data transfer is to a country that
has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy
Policy, or if you would like to exercise any of the rights available to you,
please call +91 8529484858 or email us at enterprisesankit1987@gmail.com or
contact us at Ambrocia, Indore (M.P), India – 452018.